Kroo

PRA/FCA UK bank. FSCS. FRN 953772. Not an EMI and not a prepaid leftover.

Legal entity: Kroo Bank Ltd

Neobankactive

United Kingdom

Go to Kroo →iOS 4.8 · 26.9K

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Kroo

7.1Solid

Alternatives

Five questions

At a glance

Is it a bank?
Yes — UK bank — Kroo Bank Ltd, FRN 953772, company 10359002 (PRA / FCA). Still read the entity on the statement.
If it fails?
FSCS up to £120,000 per depositor per authorised firm (scheme cap from 1 Dec 2025)
Salary?
Yes — UK current account. FSCS on eligible deposits at Kroo Bank Ltd.
Open from abroad?
UK residents. Full UK bank, not an EMI travel card.
Monthly fee
£0 core current — confirm live
Account number
United Kingdom — sort code / account number

NeoBankDB Verdict

Licence first · score second

7.1

/10 · Solid

Kroo Bank Ltd is a UK bank. PRA and FCA, FRN 953772, 20 Farringdon Street. FSCS up to £120,000. The old Kroo prepaid was e-money. That product is not this product. Starling and Monzo remain the salary default on this desk. Kroo is a real bank with a smaller toolkit. Do not demote it to a wallet because the app is pretty.

What it is

Social-bank pitch, 2016, licence with restrictions 2021, full bank SKU later. Directories still describe a prepaid. Read the PRA list. Atom is the savings specialist. Kroo is trying to be a current account.

Best for: UK residents who want a PRA bank with FSCS and can live without Starling’s SME toolkit.

Last checked 2026-08-30. Not advice.

What it does well

+Named PRA/FCA bank
+FSCS £120k
+FRN on the terms page
+Not an EMI

What to watch

−Smaller than Monzo/Starling
−UK-resident
−Prepaid history is dead — do not score the old e-money card
−Not a travel FX home

Legal entity, not the app icon

Who is behind it

Legal name: Kroo Bank Ltd
If something goes wrong: UK Financial Ombudsman Service

Who holds the money

The account

Platforms: iOS · Android
Account types: Personal current · savings
Partner bank: Kroo Bank Ltd (PRA / FCA, FRN 953772)
Minimum balance: £0
Lowest monthly fee: £0 core — confirm live
Who can open: UK residents
Availability: United Kingdom
IBAN country: United Kingdom — sort code / account number
Support: In-app
Hours: In-app
Remote open: UK residents. Full UK bank, not an EMI travel card.
Onboarding: UK video KYC.
KYC documents: UK photo ID and proof of address
Minimum age: 18
Languages: English
Salary / payroll: Yes — UK current account. FSCS on eligible deposits at Kroo Bank Ltd.
Local rails: UK Faster Payments · sort code
ATM network: Debit — confirm live ATM policy
Overdraft: Confirm live — do not assume Monzo-style Flex

How money actually moves

Who holds the cash: Insured bank deposit
How money moves: IBAN / SEPA · Faster Payments
Built for: Personal
Settlement: Local rails instant where live; SWIFT slower
Freeze risk: Bank-grade; still not freeze-proof
Card: Kroo lists a physical card and a virtual card on visa, plus Apple Pay and Google Pay. Confirm the live product in the app — a card is not a current account.

Licence first

Safety

FSCS up to £120,000 per depositor per authorised firm (scheme cap from 1 Dec 2025)

Who holds the money: Kroo Bank Ltd

PRA / FCAUK bank — Kroo Bank Ltd, FRN 953772, company 10359002 · United Kingdom

Fees

Monthly: £0 core current — confirm live
FX markup: Not a travel champion — confirm live tariff
ATM: UK network / fair-use
Interest: Interest on current / savings SKUs — rates move

Features

✓IBAN
✓Fee-free core
–Multi-currency
✓Apple Pay
✓Google Pay
✓Virtual card
✓Physical card
–Metal card
–Crypto
–Stocks
–Business
–Kids
–Halal

UK current account
FSCS bank
Interest pitch
Social / referrals history
PRA FRN 953772

Editorial, not a live demo

Screenshots and video

Official YouTube · Kroo

Media is editorial context, not a live demo of the app. Screenshots go stale — read the licence first.

Before you tap Sign up

How to open

Step 1
UK bank, UK residents
Kroo Bank Ltd is PRA/FCA authorised. FSCS follows the bank, not a partner.
Step 2
Video KYC
ID and proof of address. Smaller than Monzo — that is the file.

Official help: kroo.com/help

Operator documents

Their own papers

These are the operator’s documents. They outrank this review if they disagree.

Score

Safety25%
Fees20%
Features15%
App15%
Global15%
Support10%

Change log

Full log

2026-08-30Licence
PRA/FCA UK bank, FRN 953772, FSCS £120k
The old prepaid is dead. This is a bank. Smaller than Starling.

Available in

United Kingdom

Straight answers

FAQ

Is Kroo a bank?

Kroo holds a banking-style licence (PRA / FCA). Still read the legal entity on the statement, not the app icon.

How is money protected?

FSCS up to £120,000 per depositor per authorised firm (scheme cap from 1 Dec 2025)

Where is Kroo available?

We list 1 market on NeoBankDB. Residency and onboarding rules still sit with Kroo.

Card and wallets?

Kroo lists a physical card and a virtual card on visa, plus Apple Pay and Google Pay. Confirm the live product in the app — a card is not a current account.

Can I open Kroo remotely?

UK residents. Full UK bank, not an EMI travel card.

Where is the Kroo IBAN issued?

United Kingdom — sort code / account number. The issuing country of the number is not the brand HQ.

What is the legal name behind Kroo?

Kroo Bank Ltd. Read the entity on the statement, not the app icon.

Can I receive salary on Kroo?

Yes — UK current account. FSCS on eligible deposits at Kroo Bank Ltd.

How do I complain about Kroo?

NeoBankDB names this complaint route: UK Financial Ombudsman Service. That is the ombudsman / regulator path, not in-app chat.

What documents does Kroo ask for?

UK photo ID and proof of address

Is Kroo FSCS protected?

Yes, on eligible deposits at Kroo Bank Ltd (FRN 953772). It is a UK bank, not an e-money app.

Ratings and reviews

No published user reviews yet. The NeoBankDB score still comes from licence, fees, and the product — not from an empty star average.

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Full alternatives page →

Kroo

At a glance

What it is

What it does well

What to watch

Who is behind it

The account

How money actually moves

Safety

Fees

Features

Screenshots and video

How to open

UK bank, UK residents

Video KYC

Their own papers

Score

Change log

PRA/FCA UK bank, FRN 953772, FSCS £120k

Available in

FAQ

Is Kroo a bank?

How is money protected?

Where is Kroo available?

Card and wallets?

Can I open Kroo remotely?

Where is the Kroo IBAN issued?

What is the legal name behind Kroo?

Can I receive salary on Kroo?

How do I complain about Kroo?

What documents does Kroo ask for?

Is Kroo FSCS protected?

Ratings and reviews

Used Kroo?

Alternatives

Starling Bank

Monzo

Atom bank